Customer service can be difficult with the droning buzz of a jackhammer mere feet from your desk. The customer service crew at ATS Diesel has found creative ways to be 'flexible' and persevere through the daily construction that has been part of a massive building overhaul at their Arvada Colorado HQ. Since neither the construction nor the day-to-day operations at ATS can be put on hold, much of it has occurred during the same hours.
Somewhere around six months ago the ATS building began undergoing the second major remodel in its six year history (the first being the initial move-in during the 2004-2005 transition). When the 104,000 square foot building was first purchased it was just an empty shell and it was difficult to know exactly what layout would be most effective. Over the years a number of ideas and plans were discussed to help streamline the production of a product line that now covers some six hundred products.
With many of the truck owners who upgrade their diesel wishing to have installation happen at ATS, the Arvada building tends to become a temporary home during the day to those that travel to Colorado from other areas of the country. For that reason the showroom and lobby areas have been a big focus and include some new amenities including a projection screen entertainment center lounge and video game room.
Complete ATS Newsletters: http://www.atsdiesel.com/ats2/newsletter/issues.asp
Manufacturing is being streamlined and departments such as engineering are shifting to different areas of the building to update procedures and increase efficiency. The ability to have a clean engineering area with updated technology will mean that products continue to be the best quality and fit for installation on trucks. Consolidating production areas like converter machining and laser cutting are already helping to make a difference in production turnaround times. Things have come a long way from the previous ATS facility and even the current building in its original form.
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